Help & Support

What is a direct cremation?

A cost effective, and eco-friendly way of saying goodbye. The deceased is collected and taken to a mortuary, where they are cared for until the cremation. After which it is up to you, the ashes can be scattered at a garden of remembrance or we can have them delivered to you so you can say goodbye in your own way and in your own time. A direct cremation can save you money based on the average price of a funeral. These savings can be used to celebrate the deceased life, give them a send off at a wake perhaps? woodland burial, or make a charity donation. The endless choices are yours.

If you have more questions call our support team

0800 254 5030

How much do the Crystal Cremation Plans Cost?

Our funeral plans carry the ‘Crystal Clear Price Promise’. The price we agree with you is the price you pay, there are no hidden costs, offering you and your family peace of mind. Please be aware there maybe additional charges that are beyond our control, such as the removal of a pacemaker or other medical interventions. Please don’t worry, you’ll be advised of these charges when you purchase your plan.

If you have more questions call our support team

0800 254 5030

Is my money safe and will it pay for the option selected when the need arises?

Some of the UK’s leading funeral providers use Trusts to secure their customers funds to cover the cost of some or all of the expenses associated with  their chosen funeral plan. Crystal Cremations are no different, we consider the security of our customers funds a priority in order that their chosen funeral plan is guaranteed. Whether you have chosen to pay for your funeral plan by way of a lump sum or chosen a fixed monthly instalment plan, your money will be placed into a secure and independently managed Trust. When your funeral plan is needed the Trust simply require an invoice, proof of death and authorisation from two trustees in order that funds are released.

Please do not worry, we will provide you or your representative with all the information you need so you’ll know exactly what to do when the time comes.  

If you have more questions call our support team

0800 254 5030

Can I add additional services?

With our direct cremation plan there are no additional services offered. This is due to the unique nature of this particular service. However, if you would like additional services then take a look at our Crystal Celebration of Life Plan or our Traditional Funeral Plan.

Also our plan comparison table shows the differences between the plans.

Please note that some additional services can only be added at the time of need, such as collection of the deceased from a place other than a hospital, hospice or mortuary.

If you have more questions call our support team

0800 254 5030

Can anyone attend the cremation?

There is no service with the Direct Cremation Plan. We created this plan to cater for the significant number of customers  who requested a ‘no fuss’ option. Please take a look at the plan for further details. However, we have found that some customers would like the opportunity to attend a service which is why we created our Crystal Celebration of Life Plan. and our Traditional Plan 

Afterall..... “it's your funeral, your way”.

If you have more questions call our support team

0800 254 5030

Can I choose where and when the cremation takes place?

No, not with the Direct Cremation Plan. Crystal cremations have gone to great lengths to carefully select reputable crematoriums around the country. We select the crematorium that best suits the location of the deceased combined with how you would like the Ashes delivered.

However, with our Celebration of Life Plan and Traditional Plan you have the choice of crematoria.

If you have more questions call our support team

0800 254 5030

We do not have a lot of money, will they be given the same level of care if I choose a Crystal Direct Cremation?

We at Crystal take great pride in our values and commitment to our clients. The cost of the cremation does not affect the care and consideration given to your loved one and the ones left behind.

If you have more questions call our support team

0800 254 5030

If I chose the direct cremation plan will there be a coffin?

Absolutely, your Crystal Cremation package comes with a solid pine coffin, which provides a comfortable and dignified way of saying goodbye.

If you have more questions call our support team

0800 254 5030

Are there any hidden costs?

Our Crystal Cremation Funeral Plans are priced in an open and transparent way. Once you have paid your plan in full that is it. You can relax in the comfort of knowing that your funeral is paid for, taking the burden away from having to find the money in the future or passing the burden onto your family. Please not there may be additional fees at the time of death such as when a larger coffin required or if the deceased passes away in a place other than a hospital or care home. 

If you have more questions call our support team

0800 254 5030

If I choose the direct cremation plan can I choose where and when I scatter the ashes and say goodbye?

That is the benefit of our Crystal direct cremation, its entirely up to you!!! it’s “your funeral, your way’ Once the cremation has taken place, we will fulfil your wishes by either delivering the ashes directly to you, or scatter them at a nominated garden of remembrance.

If you have more questions call our support team

0800 254 5030

Do you provide the urn?

When the cremation takes place the ashes are placed in our eco friendly cremation box, which is then used to transport your loved ones ashes back to you. You can then say goodbye however you like, either placed in the ground or scattered however and wherever you wish. The box is designed so that the ashes can easily be transferred to another container or URN. However, you have the option of us providing an urn, just give us a call and we will make the arrangements.

If you have more questions call our support team

0800 254 5030

I need a cremation now, how do I pay?

Very easily, either by bank transfer, credit card, cheque, or debit card. If someone has recently passed, we do accept cheques, but only if they are paid directly into our bank account, this is way funds are cleared quickly allowing us to then take your loved one into our care.

If you have more questions call our support team

0800 254 5030

What happens if Crystal Cremations go out of business?

Although this is highly unlikely, we fully understand people’s concerns.

If Crystal Cremations goes out of business the Trust will appoint a new provider and write to each plan holder to offer two options:

- Keep the plan active with the newly trust appointed provider 

- A refund 

The Trust holding client funds is managed by an independant board who's primary role is to guarantee and protect client funds

If you have more questions call our support team

0800 254 5030